Melissa is an Agile Coach and Operations leader with over two decades of expertise in transforming business processes. Certified as an ICAgile Professional and Lean Six Sigma Green Belt, she specializes in driving cultural change and operational excellence. Melissa has held several senior roles, including Operations Director at Healthcare Gateway, where she was instrumental in ISO 27001 and 9001 certifications, and led Agile transformations across the business. Her expertise includes operational planning, contract negotiation, and coaching teams in Agile methodologies, making her an invaluable leader for businesses seeking long-term growth through lean operational improvements.

Certifications:

  • Lean Six Sigma Green Belt
  • ICAgile Certified Professional – Agile Coaching

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